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This international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.

Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.

After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.

Step-by-step, Voss show you how to:

Establish Rapport Create Trust with Tactical EmpathyGain the Permission to Persuade Shape What Is Fair Calibrate QuestionsTransform Conflict into CollaborationSpot LiarsCreate Breakthroughs by Revealing the Unknown Unknowns

Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.

ASIN ‏ : ‎ B014DUR7L2
Publisher ‏ : ‎ Harper Business
Accessibility ‏ : ‎ Learn more
Publication date ‏ : ‎ May 17, 2016
Edition ‏ : ‎ 1st
Language ‏ : ‎ English
File size ‏ : ‎ 3.3 MB
Screen Reader ‏ : ‎ Supported
Enhanced typesetting ‏ : ‎ Enabled
X-Ray ‏ : ‎ Enabled
Word Wise ‏ : ‎ Enabled
Print length ‏ : ‎ 285 pages
ISBN-10 ‏ : ‎ 9780062407818
ISBN-13 ‏ : ‎ 978-0062407818
Page Flip ‏ : ‎ Enabled

Customers say

Customers find this book full of insights and practical advice applicable to various aspects of life, with engaging stories and real-life examples that enhance their understanding of human psychology and problem-solving skills. The book is easy to read and understand, with one customer noting how it breaks down negotiation tactics into digestible parts, while others appreciate its value in salary negotiations and creating value for all parties involved.

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